In-Transit Issues – Part VI: Reducing Claims and Rejected Loads

In-Transit Issues – Part VI: Reducing Claims and Rejected Loads

Hauling fresh produce tends to provide much higher freight rates than dry freight, obviously because of the perishability of fresh fruits and vegetables, and the extra care required with temperature, humdity, air circulation in the load, etc.

The higher risk to which truckers are exposed, also includes the possibilites of claims that reduce a driver’s pay check, or even worse, having the load rejected.

The degree of exposure to problems upon arrival at destination can depend on the honesty and integrity of the parties involved.  Did the shipper pre-cool the product?  Did the driver maintain proper temperature settings?  Did the buyer or receiver pay too much for that product five days ago when the order was placed, and now the fruit on the market is worth $2 a box less?  All of these examples can lead to claims or rejections with produce loads.

There have been studies over the years including the recent one titled Comparison of Pallet Cover Systems to Maintain Strawberry Fruit Quality During Transport which provides some interesting information.  For example, this research concludes that TransFresh Corp’s Tectrol process reduces fruit decay  by increasing carbon dioxide (CO2) levels in pallets covered by bags. 

With CO2 levels increased by 11 to 16 percent, Tectrol beats its competitors in the important area of decay in strawberries by up to seven percent following delivery and two days on the shelf.

So how does this translate into a reduction in claims and load rejections for the produce trucker, if there is less decay in product being transported?

“That’s an interesting equation,” states Rich Macleod of TransFresh Corp. ,  Salinas, CA.  “No one will ever talk about that.  No one gives us their data.  We’ve never been able to prove that (fewer claims, rejected loads), because we get it (information) by hersay.”

Macleod  says experienced drivers know if they pick up a load of strawberries covered with bags, they are confident there will be no problems with that load.  The expert in controlled atmosphere loads has been told by retailers “…their strawberry program is much easier” since using Tectrol.

However, when he asks that customer  for data relating to load rejection and claims for strawberries comparing shipments with and without CO2 infused bagged pallets, he hits a stone wall.  Those receivers acknowledge the benefits of Tectrol, but refuse to provide any statistics.

(This is the last of a 6-part series featuring an interview with Rich Macleod, vice president, pallet division North America for TransFresh Corp., Salinas, CA.  He has been with company since 1976, and has a masters degree in post harvest science from the University of California, Davis.)