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ATHENS, GA – Helping to provide increasingly sustainable choices in transport refrigeration, Carrier Transicold is introducing four new premium performance trailer refrigeration units that offer double-digit fuel efficiency improvements and lifetime compliance with emissions requirements of the California Air Resources Board (CARB).
ATHENS, GA – Helping to provide increasingly sustainable choices in transport refrigeration, Carrier Transicold is introducing four new premium performance trailer refrigeration units that offer double-digit fuel efficiency improvements and lifetime compliance with emissions requirements of the California Air Resources Board (CARB). Carrier Transicold is a part of Carrier Global Corporation (NYSE: CARR), the leading global provider of healthy, safe, sustainable and intelligent building and cold chain solutions.
The new systems include two single-temperature units, the Vector™ 8700 and X4™ 7700, and two multi-temperature units, the Vector 8800MT and Vector 8811MT. All reduce particulate emissions by 96% compared to current offerings and, depending on the application, improve fuel efficiency from 5%−20%.
“Whether interested in boosting fuel efficiency, seeking compliance with stricter emissions regulations or both, North America’s trucking fleets will soon have four new options,” said Steven McDonald, Trailer Product Manager, Truck Trailer Americas, Carrier Transicold. “The units will be available for order later this year for delivery in 2023, especially helping fleets operating in California that will be adding units next year and will be subject to CARB’s newly amended Airborne Toxic Control Measure (ATCM) for Transport Refrigeration Units (TRUs).”
The new units take advantage of an advanced version of the proven Kubota engine used throughout Carrier Transicold’s existing trailer platforms. Among its attributes, the new 24-horsepower smart engine:
- Features clean engine technologies,including common-rail fuel injection, an enhanced fuel filtration system and diesel oxidation catalyst that push particulate, hydrocarbon and NOx emissions to new lows.
- Provides lifetime regulatory compliance with the Environmental Protection Agency’s Tier 4 emission standards and CARB’s stricter ATCM for TRUs that takes effect May 31, 2023.
- Achieves double-digit fuel economy thanks to optimized fuel-delivery from common rail fuel injection and the introduction of a third engine speed, called“eco speed,” that automatically drops engine RPMs below low speed when conditions permit, to help boost fuel efficiency.
“Unlike some competitive trailer refrigeration systems, our premium performance units do not require complex exhaust gas recirculation to achieve emissions targets,” said McDonald, adding, “Unlimited CARB compliance means no add-on exhaust treatments are ever required, based on the current regulation.”
All four models also use R‑452A, a CARB-compliant, new-generation refrigerant with a global warming potential 45% lower than that of the traditional TRU refrigerant, R‑404A. Additionally, all are equipped with Carrier Transicold’s industry-leading telematics solution for remote monitoring of temperatures, location, movement and system operating performance. To help maintain battery charge supporting the unit and its telematics system, Carrier Transicold now also offers its TRU-Mount solar panel as a
By Vanguard International
The global produce industry is a fascinating and entirely unique business model, with arguably one of the most delicate operational chains that spans global markets and meticulously juggles countless daily moving pieces. The industry is also no stranger to incident response, troubleshooting, and navigating large-scale challenges whether weather-related, a hiring or labor challenge, government policy adjustments, or other such challenges. All this to say this is an incredibly efficient and nimble industry that is arguably very capable of pivoting quickly when faced with new challenges.
The industry is currently facing one of the biggest global challenges we have experienced to date. It has everyone in the supply chain from growers to customers asking, “where in the world is my container?”
It is well known that Covid-19 has disrupted the entire global logistics chain, effecting every industry and every business around the world. Simply put, the global supply market was unprepared for the surge of demand for virtually every product. Whether Pelotons, electronics, home furnishings, shoes, gardening supplies, you name it, people were seeking to buy. Demand went through the roof and the supply chain was caught off guard and playing catch up.
“The supply demand was unprecedented. It was like taking back-to-school and holiday predictable demand periods, putting them together, and that still didn’t properly represent demand levels,” shares Tim Clarke, President of Vanguard International USA.
Demand for products out of the Greater Asia regions has been so strong that freight rates can be upwards of $20,000 for a container on the spot market. In many instances this represented a quadrupling of ‘normal’ rates. Rising demand for shipping containers was so strong that in many cases steamship lines would load empty containers on vessels just to get them back to Asia as fast as possible to be reloaded.
“The demand has just continued to push freight costs up and up and to date we still have not seen a ceiling,” comments Clarke.
“One carrier source we work with shared that the demand on the frozen food industry side of things is so high they (carrier) are being offered $6,000 over their current rate and noted they have not found the top of what price will be offered. Luckily, they have continued to work with us within our given contracts because they are looking at our long-term relationship, but this is not the case in every scenario,” shared Clarke.
Looking at the USA market, we are seeing first-hand the supply chain infrastructure completely break down. As of the last week of July there were 3,000 full containers sitting on the rail lines just outside Chicago that caused train traffic to completely halt. The containers were unable to be unpacked because storage facilities are so full there is no available warehouse space. Now these containers that should be on their way via train or truck are serving as expensive floating or stuck-in-place temporary storage solutions.
Not only are we seeing containers sitting empty or floating full waiting out the backlog, but now we are also seeing a shortage of container chassis. Containers normally come off ships, but their return is so delayed that they cannot take the containers off the boat, and when they do, there is no guarantee a chassis will be available to move it. Industry truckers are hamstrung by long weight times at ports and the shortage of equipment. You need a chassis to pull a container to the point of loading.
The result is that the once clinically dialed supply-on-demand process that defined the industry is seeing major disorganization, delays, and price surges, ultimately resulting in customers asking, “where in the world is my container?”
The added challenges when the global movement of perishables is involved
To help provide some current ‘color’ – at Vanguard International the focus is quickly turning to the upcoming California grape season. USA Citrus is wrapping up, and the California stone fruit season is in the latter half. With the perishable nature of fruits and vegetables shipping schedules must be precisely maintained to manage growers’ risk and customers’ demanded arrival dates – think ETA integrity!
Producers are given specific deadlines and always know the window of time that product can be delivered and when containers need to be returned. Those once committed and reliable timelines are becoming less and less reliable and, in many cases, negatively affecting the quality of product on arrival.
“Carriers will actually change the dates (earlier and later) with little to no notice and there is literally nothing we can do about it,” shares Tim Clarke, President of Vanguard International USA.
“Our options when this happens looks like scrambling for another vessel, plugging into the container yard, and dealing with the additional charges, or in some cases we have to work with our growers to take fruit back and absorb all the charges associated with that.”
When we look at the kickoff of the California grape season as usual production starts in Mexico, then moves to the desert of California, and then transitions to the San Joaquin Valley. With the current port challenges, we outlined in detail in the first part the desert producers set in stone that they simply would not ship by sea. As a result, for the first shipments this year, Vanguard pivoted to air shipments.
“The volumes for this year’s grape season and quality are all looking very strong, so we are continuing to explore the best transport options to safely get the product to our customers and safeguard our growers’ interests,” says Clarke. “It is safe to say everyone is watching the situation closely and are on pins and needles, including our sales teams, our inspectors, our growers, and our customers. We are in unchartered waters right now.”
Central to the pivot to air is the uncertainty around vessel schedules and the lack of equipment. However, shipping by air drives up landed prices significantly which is of course going to be passed on along the chain and ultimately to consumers. As you might imagine this has a huge impact on the volumes that can be shipped and sold. As production ramps up we are seeing growers more accepting of sea shipments on direct routes regardless of the challenges – meaning the container does not need to be transloaded onto a different vessel to reach its final destination.
It isn’t just the exporters and growers that are experiencing challenges. The ripple effect of the current situation is being felt at every link in the supply chain. Clarke shared an example of the situation that the local trucking industry is experiencing.
A common route from the Port of Long Beach to Exeter, California and back is something local truckers can usually do two times per day. The normal wait time to load a container, chassis, and a generator set, to keep refrigeration at the proper temperature, would be on the conservative side, two hours. The wait times now are on average 6- 8 hours, meaning only 1 trip per day. This cuts revenue by 50% for an industry that cannot afford to see those margins reduced.
To share just one example – a container of mangoes and pineapples from Taiwan to Vladivostok, Russia should take six days. With all the many challenges a recent shipment took 48 days. All you need to do is take a quick look in YOUR fruit bowl to know how devastating the impact of this can be.
While customers are still asking, ‘where in the world is my container?’ when you finally do get a container of goods the price is sky-high. Overall, we are seeing prices increasing from $4,500 to $12,000 to ship from point A to point B. At the end of the day, that increased cost is going to impact the final price of goods to the consumer, which consumers are already seeing and expecting to surge even higher.
As industry leaders are working around the clock to solve the supply chain challenges everyone is facing, another massive domino is quickly approaching. Not only are back-to-school supplies attempting to be delivered, but retailers are also seeing delays in shipments and are placing holiday orders early. So back-to-school and the holiday buying season is stacking on top of an already very fragile global system causing only more pressure and rising costs. Even with the bulk of these items being non-perishable, the problem is simply the congestion this will create for all industries.
“I’ve had many conversations with industry leaders and the general consensus is that the pressure we are experiencing on our supply chain will likely not be relieved until the second quarter of 2022,” shared Clarke. “But then again, we know that there can be another unknown domino that changes that prediction just around the corner. I’ve learned to only expect the unexpected right now.”
Maersk is the largest container shipping company in the world with over 700 ships owned and leased by the Danish Moller family. Even in China and entering Shanghai Harbour is mile after mile of Maersk shipping containers.
The Emma Maersk is over 170,000 tons, and the largest Maersk container vessel in world built in 2017 is Madrid Maersk with over 214,000 tonnage.
What a ship….no wonder ‘Made in China ‘ is displacing North American made goods big time. This monster transports goods across the Pacific in just five days!! Another two will soon be commissioned.
These ships were commissioned by Wal-Mart to get their imported
goods from China … They hold an incredible 15,000 containers and have a 207 foot deck beam!! The full crew is just 13 people on a ship longer than a US Aircraft Carrier which has a crew of 5,000. With its 207′ beam it is too big to fit through the Panama or Suez Canals ……..
It is strictly transpacific. Cruise speed: 31 knots.
The goods arrive four days before the typical container ship (18-20 knots) on a China-to-California run. 91% of Wal-Mart products are made in China. So this behemoth is hugely competitive even when carrying perishable goods.
The ship was built in five sections. The sections are floated together and then welded. The command bridge is higher than a 10-story building and has
11 cargo crane rigs that can operate simultaneously unloading the entire ship in less than two hours.
Country of origin – Denmark
Length – 1,302 ft
Width – 207 ft
Net cargo – 123,200 tons
Engine – 14 cylinders in-line diesel engine (110,000 BHP)
Cruise Speed – 31 knots
Cargo capacity – 15,000 TEU (1 TEU = 20 cubic feet)
Crew – 13 people!
First trip – Sept. 08, 2006
Construction cost – US $145,000,000+
Silicone painting applied to the ship bottom reduces water resistance and saves 317,000 gallons of diesel per year.
Editorial Comment! A documentary in late March, 2010 on the History Channel noted that all of these containers are shipped back to China – EMPTY !
Yep, that’s right.
We send nothingback on these ships.
What does that tell you about the current financial state of the west in crisis?
So folks, just keep on buying those imported goods (mostly gadgets) until you run out of money.
Then you may wonder what the cause of unemployment
(maybe even your job) in the U..S, UK, Canada and even in Australia????
One of the last things Southern hemisphere winter fruit needs is further delays when normal transit times to the U.S. are up to three weeks.
Long Beach and Los Angeles ports are facing log jams of container vessels, as perishable produce is spending more time on the water than normal.
Bengard Marketing of Los Angeles notes there has been lingering problems for months creating a perfect storm, resulting in fruit quality suffering. For example, fruit normally having a three week transit period via container from Chile is now experiencing five to six weeks on the water.
Sensitive fruits such as peaches, apricots and cherries are being affected the most from unpredictable arrival schedules. As volumes increase, there could be even more congestion after getting the product to storage, because it may be subject to repacking to get rid of poor quality fruit or even facing delays due to survey claims.
Concerning Peru, all grapes are subjected to a cold treatment upon arrival, which means adding a few days on top of the same delay faced by all other containers. Some shipments from Peru are being redirected to Port Hueneme, where there are fewer restrictions and less timing of discharge is much better as they don’t have as much congestion as L.A.
Many exporters are converting to bulk vessels that have their own terminal, along with operations that are not as impacted as the container vessel terminals are. While bulk vessel shipments are more predictable, the frequency of arrivals is much less than shipping via container vessels.
Dole Food Company has ordered of 500 energy-efficient reefer units from Maersk Container Industry (MCI), working in cooperation with leasing company, Textainer.
Star Cool’s AV+ system allows the units to control fresh air intake by a preselected maximum level of CO2 inside the reefer. These units allow Dole to have greater control over the product while shipping. AV+ was designed to maximize cargo freshness of delicate bananas and other fresh fruit, as vessels traverse the tropics while optimizing energy efficiency.
On a warm day, it would be counterproductive to drive a car with the air conditioning on and the windows open; in layman’s terms, the logic behind AV+ is similar, an MCI statement said.
“Dole prioritizes quality and innovation in all aspects of their business,” said Global ad of Sales and Marketing at MCI, Anders Holm to Portal Portuario. “These are also values that are important to MCI and we are very pleased about Dole confirming their trust in MCI by expanding their operated Star Cool fleet once again.”
Dole will pick up the new reefers with their own container vessel newbuilding Dole Maya from the port of Qingdao in China.
ATHENS, GA– As a leader in providing environmentally sustainable transport refrigeration solutions, Carrier Transicold has begun offering North America’s refrigerated haulers the new-generation refrigerant R-452A as an option for new and existing equipment. Carrier Transicold is a part of Carrier Global Corporation (NYSE: CARR), a leading global provider of healthy, safe and sustainable building and cold chain solutions.
Starting in the first quarter of 2021, purchasers can specify R-452A on all Carrier Transicold trailer and diesel truck equipment orders. Carrier units with R-452A refrigerant have performance comparable to Carrier units with R-404A, the traditional transport refrigerant, in terms of refrigerant capacity, pulldown, fuel efficiency and reliability.
“R-452A has a global warming potential (GWP) of 2140, which is about half that of R-404A (GWP 3922),” said Bill Maddox, senior manager, product management, Carrier Transicold. “We are offering it for fleets that want to improve their environmental profiles and to prepare for compliance with evolving regulations.”
The California Air Resource Board (CARB) has proposed prohibiting high GWP refrigerants on new transport refrigeration equipment starting in 2022. Additionally, Canada has banned high GWP refrigerants for new transport refrigeration starting in 2025, in keeping with its plans to reduce greenhouse gas emissions in accordance with the Kigali Agreement of the Montreal Protocol. In the U.S., the Environmental Protection Agency has approved the use of R-452A for transport applications but has not prohibited continued use of R-404A.
While there are currently no retrofit regulations proposed, Carrier Transicold units already in service can easily take advantage of R-452A. For Carrier units with an electronic expansion valve, converting requires only an operating software update. On Carrier Transicold truck units and older trailer units that use a mechanical expansion valve, the valve will require a manual adjustment or replacement, depending on the model.
Refrigerant cost may be a factor for some fleets considering conversion to R‑452A, Maddox said. Currently R-452A is three to four times more expensive than R‑404A, which will add somewhat to the initial equipment purchase and could affect refrigerant-related repair costs.
“Still, haulers should start to consider when transitioning to a lower GWP refrigerant will make the most sense for their fleets,” Maddox said. “While the EPA permits continued use of R-404A, the proposed 2022 California changes may ultimately drive use of R-452A as a de facto national standard, due to the large volume of refrigerated traffic that moves into that state.”
About Carrier Transicold
Carrier Transicold helps improve transport and shipping of temperature-controlled cargoes with a complete line of equipment and services for refrigerated transport and cold chain visibility.
SINGAPORE – Carrier Transicold’s EverFRESH® active controlled-atmosphere system for refrigerated containers now offers a new carbon dioxide (CO2) injection option to better preserve low-respiring, high-value perishable cargo.
The new option allows the container to be pre-charged with CO2 at the start of a voyage and automatically add more over the course of the trip. Carrier Transicold is the only container refrigeration system manufacturer to offer a controlled-atmosphere system with an integrated option to add CO2 on demand.
“The option is beneficial for cherries, blueberries, grapes, papayas and other low- to moderate-respiring commodities that do not create a lot of CO2 on their own,” said Jim Taeckens, senior product manager, Global Container Refrigeration, Carrier Transicold. “This technology allows customers to better protect and extend the shelf life of high-value commodities, which is especially important.”
Using active controlled-atmosphere technology, the EverFRESH system optimizes the balance of oxygen and CO2 within a refrigerated container to reduce respiration and slow the natural ripening of the commodity by generating high-purity nitrogen to more quickly and responsively displace oxygen. The system maintains a positive pressure within the container, making it less sensitive to box air leakage than other controlled-atmosphere methods.
The EverFRESH system with CO2 injection is currently available as a factory-installed option for Carrier Transicold PrimeLINE® refrigeration systems equipped with the wireless Micro-Link® 5 controller. Container atmosphere levels can be securely monitored via a mobile device using Carrier Transicold’s DataLINE Connect™ app, and Carrier Transicold’s TripLINK™ data management platform can be used to set and monitor oxygen and CO2levels. TripLINK will continue to be further enhanced by Carrier’s new Lynx™ digital platform, which provides application support to expand automation capabilities.
For more information about the EverFRESH controlled-atmosphere system with CO2 injection option, turn to the experts at Carrier Transicold or visit www.transicold.carrier.com.
RICHLAND, MS – Accommodating significant fleet growth and modernization, one of North America’s leading refrigerated trucking companies, KLLM Transport Services, is adding 1,400 new Utility trailers refrigerated by Carrier Transicold units equipped with the eSolutions™ telematics platform and TRU-Mount solar charging systems.
“Thanks to continued investments to replace and upgrade our equipment and technology, we are, today, a 57-year-old company with one of the youngest, most advanced fleets on the highway,” said Jim Richards, president of KLLM, a Top-3 refrigerated carrier, headquartered in Richland, Mississippi.
“As a premier service provider, with more than 6,000 refrigerated trailers and domestic intermodal containers serving 48 states and Mexico, it is vital that we continuously renew our fleet,” Richards added. “This latest investment helps us keep our fleet new and modern for improved service, less downtime and to provide our customers with the advantage of the most current technology.”
The new Carrier Transicold systems include 1,325 X4™ 7500 single-temperature trailer refrigeration units to be deployed by KLLM, and 75 Vector™ 8600MT multi-temperature units to be used by KLLM’s Dallas-based Frozen Foods Express (FFE) business. All refrigeration systems will be installed on 53-foot Utility 3000R insulated trailers by Carrier Transicold and Utility Trailer dealer Southern States Utility Trailer Sales Inc., also located in Richland.
Carrier Transicold’s eSolutions platform helps refrigerated transporters operate more efficiently by improving visibility of their cold chain assets and intelligently providing a centralized data stream about their transport refrigeration units (TRUs) and cargo.
In addition to supplying critical data, such as temperatures, location and movement, the eSolutions platform will provide two-way control as well as analytic and diagnostic information about its refrigeration units. Carrier’s high-performance TRU-Mount solar charging system helps maintain the charge of the refrigeration unit battery, which supports the eSolutions telematics system, even when the refrigeration unit is off.
“The fact that the eSolutions system is integrated with the Carrier Transicold units is very important to us,” Richards said. “It will give us new abilities to download data and upgrade over the air, including our IntelliSet™ profiles – something we are certainly excited about.”
The IntelliSet feature is a software application included with Carrier Transicold’s APX™ refrigeration unit controllers that allows custom configuration of multiple refrigeration parameters to create profiles based on specific commodities or customer preferences. With the eSolutions system, IntelliSet configurations can be selected remotely, and parameter updates can be done over the air rather than manually, saving time and resources.
For additional details about Carrier Transicold’s transport refrigeration units, eSolutions platform and solar charging options, turn to the experts in Carrier Transicold’s North America dealer network.
About Carrier Transicold
Carrier Transicold helps improve transport and shipping of temperature-controlled cargoes with a complete line of equipment and services for refrigerated transport and cold chain visibility. For 50 years, Carrier Transicold has been an industry leader, providing customers around the world with advanced, energy-efficient and environmentally sustainable container refrigeration systems and generator sets, direct-drive and diesel truck units, and trailer refrigeration systems. Carrier Transicold is a part of Carrier Global Corporation, a leading global provider of healthy, safe and sustainable building and cold chain solutions.
SINGAPORE – ZIM Integrated Shipping Services Ltd. is expanding its refrigerated shipping capabilities with 1,000 new containers equipped with Carrier Transicold’s PrimeLINE® refrigeration unit. Carrier Transicold is a part of Carrier Global Corporation (NYSE: CARR), a leading global provider of healthy, safe and sustainable building and cold chain solutions.
The new, 40-foot high-cube containers will help the Haifa, Israel-based shipping line accommodate growth and solidify its commitment to having ample refrigerated resources to support its customers during these challenging times. Many of the new containers will ship highly temperature-sensitive perishable cargoes and high-value pharmaceutical products.
“With thousands of PrimeLINE units already in service to our fleet over many years, the refrigeration system has proven itself to be a highly capable performer,” said Moti Azari, reefer trade manager, ZIM. “The unit’s excellent refrigeration capabilities, energy efficiency and record of reliability, backed by Carrier Transicold’s responsive field support team, are all vitally important to our fleet operations, especially so, during these unprecedented times amidst the Covid-19 pandemic.”
The PrimeLINE unit offers rapid temperature pull-down, tight temperature control, high energy efficiency and high air-flow performance, which are integral to the transportation of high-value cargoes, especially pharmaceutical products. Its efficiency is attributed primarily to an advanced digital scroll compressor that reduces power draw, which also results in reduced carbon dioxide (CO2) equivalent emissions. Carrier helps customers meet the rapidly evolving supply chain demands to make their cold chain activities more efficient through the Healthy, Safe, Sustainable Cold Chain Program.
“We appreciate the opportunity to continue supporting ZIM with our PrimeLINE units, which have been the industry sales leader for more than a decade with best-in-class refrigeration performance,” said Kay Henze, international key account manager, Global Container Refrigeration, Carrier Transicold.
To learn more about the PrimeLINE refrigeration unit, turn to the experts at Carrier Transicold or visit transicold.carrier.com.
About Carrier Transicold
Carrier Transicold helps improve transport and shipping of temperature-controlled cargoes with a complete line of equipment and services for refrigerated transport and cold chain visibility. For more than 50 years, Carrier Transicold has been an industry leader, providing customers around the world with advanced, energy-efficient and environmentally sustainable container refrigeration systems and generator sets, direct-drive and diesel truck units, and trailer refrigeration systems. Carrier Transicold is a part of Carrier Global Corporation, a leading global provider of healthy, safe and sustainable building and cold chain solutions.
Pleasanton, Calif. — DeltaTrak® announces customized vaccine temperature monitoring solutions compatible with the three temperature profiles required for transport, storage and handling of
COVID-19 vaccines. This includes Certified alarm thermometers, Digital data loggers (DDLs), and Real-time monitors (RTL) for vaccines stored in refrigerators, freezers, ultra-low temperature (ULT) freezers, and thermal shippers. These solutions have been specifically designed to alleviate cold chain distribution challenges worldwide.“
Our vaccine monitoring solutions serve a key role in helping to ensure efficacy by supporting compliance with required temperature conditions,” said Frederick Wu, President and CEO of DeltaTrak. “Having the visibility to track temperature integrity through the Cloud-based Cold Chain supply network, is vital to the success of COVID-19 vaccine distribution stakeholders.”
DeltaTrak’s three-in-one vaccine monitors can be used for all types of vaccines that require customized temperature management profiles: AstraZeneca (2-8°C), Moderna (-20°C) and Pfizer (-70°C). Customers can select products with a variety of certifications to best suit their operational needs or requirements, including: ISO 17025 certification, NIST certification, WHO prequalified, CDC, and 21 CFR Part 11 compliant solutions. The Real-time monitor options upload data 24/7 to the FlashTrak cloud platform, enabling stakeholders to receive alerts and share information in real-time, to identify any temperature excursions during distribution, storage, and dispensing.
The FlashTrak RTL supply chain dashboard provides enhanced visibility to your data for accessing reports and sharing with other parties such as hospitals, clinics, pharmacies, 3PL, or health departments. The platform also allows users to customize settings for cargo security, temperature alerts, location, and arrival and departure status using geofence and API integration. Actionable data in the Cloud gives visibility to make immediate cold chain management decisions for corrective actions to protect our life-saving COVID-19 vaccines.
DeltaTrak’s three-in-one vaccine monitoring solutions are currently available to US and international customers.
DeltaTrak® is a leading innovator of cold chain management, environmental monitoring and food safety solutions for the food, produce, life science, and chemical industries. Contact DeltaTrak® by phone at 1-800-962-6776 or by email at email@example.com. Additional information can be found at www.deltatrak.com.